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    View client's dual screen

    Help & Troubleshooting
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    • F
      fred123 last edited by

      Hi,

      I've followed the documentation to enable dual monitor support however I am still unable to view the clients second monitor, only the first monitor shows when trying to view the desktop, any suggestions?

      Is there a special combination of keys to press to switch to their second monitor?

      My admin machine only has a single monitor if that makes any difference?

      Thanks for any help.

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      • tobydox
        tobydox last edited by

        Hi @fred123
        which operating system and which version of Veyon are you running? Did you enable dual monitor support client-side?

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        • K
          kevzanolla9 @tobydox last edited by

          I've got the same problem. @tobydox
          The master pc is running windows 7 and the student pc windows 10.

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          • tobydox
            tobydox last edited by

            I suspect there's an issue with the new desktop duplication engine. You can try to stop the service, remove ddengine.dll / ddengine64.dll and restart the computer. Are you able to see the second screen of this client afterwards?

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