Difficult connection



  • Hello,

    The client computers display as "Online and connected" next "Establishing the connection" without stopping.
    I have to restart the processes on clients but after leaving the control, if I want to return I lose the connection.

    Where does the problem comes from ? I use the local network.

    Version : 4.1.7
    OS : Windows 7 x64

    Thank you.



  • I think I solved my problem, I add a MAC address of a client with an IP address and I have direct access without difficulty.



  • Glad you figured it out! Don't hesitate to ask if you have further questions!



  • Hi,

    It works better but sometimes I do not have access it takes me time to start by control or the opposite "to see at a distance" and it works.
    Sometimes I need to restart the software and allow the screen time to appear.

    Where does the problem comes from ?
    Ā 
    Of course, It's better than without address MAC.

    Thank you šŸ˜Š


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