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    Difficult connection

    Help & Troubleshooting
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    • G
      Guenos last edited by Guenos

      Hello,

      The client computers display as "Online and connected" next "Establishing the connection" without stopping.
      I have to restart the processes on clients but after leaving the control, if I want to return I lose the connection.

      Where does the problem comes from ? I use the local network.

      Version : 4.1.7
      OS : Windows 7 x64

      Thank you.

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      • G
        Guenos last edited by

        I think I solved my problem, I add a MAC address of a client with an IP address and I have direct access without difficulty.

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        • tobydox
          tobydox last edited by

          Glad you figured it out! Don't hesitate to ask if you have further questions!

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          • G
            Guenos last edited by

            Hi,

            It works better but sometimes I do not have access it takes me time to start by control or the opposite "to see at a distance" and it works.
            Sometimes I need to restart the software and allow the screen time to appear.

            Where does the problem comes from ?
            Ā 
            Of course, It's better than without address MAC.

            Thank you 😊

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