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    Problems with remote control/view when the user is not interacting

    Help & Troubleshooting
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    • J
      jojonil last edited by

      Hi!
      First of all; thanks for this software! It's very useful.
      Currently I'm facing this issue;
      When the student computer is not being used (unlocked on the desktop or unlocked) and I try to remote view or remote control on the master computer it only shows a black screen. I've attached a video that shows exactly what happens.
      The moment the student interacts (opens a program) the image appears right away.
      Here's a link to a video showing exactly what happens in case my explanation wasn't clear enough 😸

      https://goo.gl/Fde6t6

      Any clue what could be causing this issue?

      Thanks in advanced!

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      • B
        BlakeCarrington last edited by

        This is kind of what I am having but in my case the black screen is permanent in view or control mode. Everything else works, mouse moves on remote PC but I can't see anything but black. Doesn't matter if client user interacts or not.

        Did you resolve the issue? Feels like there is a problem with the 4.1.0.

        J 1 Reply Last reply Reply Quote 0
        • J
          jojonil @BlakeCarrington last edited by

          @blakecarrington
          Haven't solved the issue yet. Tried using ultraVNC, increasing the memory limit to 512 MB and still no luck

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