Request for New Password and Login Information
-
Hello, I'm trying to retrieve my login credentials for my account. How would I go about doing this? Is there anyone I can reach out to for support? It's for my organization, the previous staff member who created the account is no longer with my agency and the purchase/creation was before my time. Thank you!!
-
@AbrBahen I was in a similar situation with my website, and I managed to resolve it. The best approach is to check if there's a password recovery option on the login page—most platforms have a "Forgot Password" feature that allows you to reset credentials via email. If that doesn't work, try contacting customer support directly. Provide them with details about your organization, such as the email address associated with the account or any proof of ownership. In my case, I had to verify my identity and ownership through billing details or domain registration records. If your previous staff member used their personal email, you may need to request an update from support. I recommend reaching out as soon as possible to avoid any delays. Hope this helps!